Effective Date: 18 November, 2024

Last Updated: 18 November, 2024

QRLANE (by Alanzo Global Solutions)

Welcome to QRlane, a product of Alanzo Global Solutions, designed to provide a best-in-class, easy-to-use digital menu and order management system with comprehensive reporting capabilities. QRlane aims to seamlessly connect restaurant owners, staff, and customers.

QRlane is an exclusive product created, patented, and copyrighted by Alanzo Global Solutions Pvt. Ltd., ensuring unparalleled quality and innovation.

Alanzo Global Solutions Pvt. Ltd. is committed to ensuring customer satisfaction. Please review this policy carefully to understand our guidelines on refunds and cancellations on Qrlane.

Refund and Cancellation Policy

1. Order Cancellations

1. Cancellation by User
• Users may cancel their order before the order status moves to "Accepted" or within defined timeframe of placing the order.
• Cancellations can be made directly via the Platform or by contacting customer support.
2. Cancellation by Merchant or Platform
• Merchants or the Platform may cancel orders due to unforeseen circumstances, such as unavailability of items, technical issues, or fraudulent activity.
• In such cases, users will be notified immediately, and in case if payment has been made, then a full refund will be processed.

2. Refund Eligibility

1. Eligible Scenarios
• Orders canceled within the allowed cancellation window.
• Items or services not delivered as per the committed timeline.
• Incorrect or defective items, subject to review and verification.
2. Ineligible Scenarios
• Orders canceled after the "Accepted" or "Ready" or "Served" status.
• Issues arising due to incorrect information provided by the user (e.g., incorrect contact, wrong location).

3. Refund Process and Timelines

1. Refund Process
• Refunds are initiated automatically for eligible canceled orders or approved claims after verification.
• Refunds are processed using the same payment method originally used for the transaction.
2. Timelines
• Refunds may take 5-10 business days to reflect in your account, depending on the payment provider or bank.

4. Non-Refundable Charges

Any service fees, taxes, or charges paid to third-party service providers are non-refundable unless required by law.

5. Disputes and Appeals

Users may raise disputes regarding refunds or cancellations within 3 days of order completion by contacting customer support at alanzoglobalsupport@gmail.com. Each dispute will be reviewed on a case-by-case basis, and the decision will be communicated via email.

6. Disclaimer for Service Availability and Platform Errors

We are not liable for delays or failures caused by external factors, including internet outages, system malfunctions, or force majeure events.

7. Liability Limitation for Refunds

Our maximum liability for any refund or cancellation will not exceed the amount paid by the user for the relevant order.

8. Fraudulent Activities and Misuse

Orders suspected to be fraudulent or abusive are subject to investigation. We reserve the right to deny refunds or cancel orders deemed suspicious.

9. Refund Condition for Payment Failures

Refunds for payment failures will be processed only upon confirmation from the payment processor.

10. Non-Refundable Items or Services

Specific items or services that are non-refundable by nature, for example (e.g., digital content, customized products).

11. Changes to This Policy

We may update this Refund and Cancellation Policy periodically. Users will be notified of significant changes through our Platform. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Us